You get a full 60 days to return your item to us. If it doesn't fit, you've changed your mind or for no reason whatsoever - and it is still new - simply send it back to us and we'll cheerfully refund you every cent.*
Returns are easy, simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap!
In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing hands-down.
Your purchase is covered by warranty. We offer the best warranties in the business! If there are defects with any products you buy - we'll take care if it during the warranty period!
|Ordering from Canadian Pro Shop Online is 100% safe and secure so you can rest easy. Your personal details are never shared, sold or rented to anyone either.|
RETURNS & EXCHANGES
If you have received a product that you are unhappy with, we are happy to take it back and issue an exchange or full refund! Here are a few important notes regarding our return policy.
Holiday Return Policy (effective October 31, 2020):
Every product we sell has a manufacturer's warranty - which we are more than happy to honour. If you have a product that is defective, simply contact us and we will provide excellent service to help take care of any of your warranty needs!
Team Canadian Pro Shop Online
We are dedicated to fast delivery and customer satisfaction.
Canada is a big country, and we know that our customers want and expect fast and affordable delivery. As such, we have rolled out our very popular flat rate shipping rate of just $9.99, to every province in the country, available on almost every product! That's right, for just $9.99 we'll ship your hot new product to your home or business.
$9.99 Shipping Exclusions...
There are a few odd products that are not included in our flat rate shipping - those products are usually very large or heavy - and so there is a bit of an upcharge to ship those to your door. Examples are...
... but that's it. Everything else is just $9.99!
Our US Customers...
Due to Covid-19 concerns and how they affect shipping goods and services across the border, we have temporarily suspended shipments to the US. Please check back periodically as we will update our shipping and delivery page with more information once international shipping resumes.
Faster shipping is available for SOME products. If you require an item by a certain date, please let us know so we can manage accordingly. This is by REQUEST ONLY and NOT available for all products. Extra fees may apply for rushed orders.
We do our best to keep an accurate inventory of all products on our website. Since many of our products are ordered directly from the manufacturer, product availability is subject to change between the time that an online order is placed and the time of fulfillment. Customers will be contacted should there be any difficulty in completing their order and will include alternative options and replenishment details, if applicable. Funds are collected at checkout and will be refunded to your credit card in the event we cannot complete your order.
Many of our products ship factory-direct from the Toronto area and delivery times can vary from a few days to a few weeks depending on your location and courier processing time. Shipping times vary by greatly by brand and the courier used to ship your order.
If an order has shipped and it is lost by the courier, we will swiftly ship out a replacement order at no charge, However, if an order is delivered and is lost or stolen following the successful delivery, we are not responsible.
COVID-19 UPDATE: Currently we are experiencing slight delays on some products given that most warehouses are reducing staff and have component backorders which can affect shipping times. We will be advising customers of any delays to their orders, as information is received from the vendor. Purchase with confidence - we've got you covered!
Please see estimated processing times for many of our vendors listed below. This is not a delivery estimate and does not account for travel time once the package leaves the warehouse.
UPDATE 02/05/21: Please note, some vendors are experiencing issues with tracking being posted. This does not mean your order hasn't shipped but simply that their warehouse software is not communicating between the orders and shipping departments. They are working hard on getting this resolved but in the meantime, if you are waiting for an order and it has exceeded the processing times below, please reach out to us and we will do our best to get an updated order status for you. Thank you for your patience and understanding.
UPDATE 03/31/21: Please note, many stock clubs are backordered. As a result, clubs will be entered through the custom department and result in custom processing times. If you need your club sooner than the custom estimated timeframe, please speak with a member of our team before placing your order to ensure stock inventory is available.
Adidas: 10-12 business days
Bag Boy: 2-3 business day
Black Clover: 5-7 business days
Bridgestone: Stock Items 3-5 business days | Personalized Orders 15 business days
Bushnell: 5-7 business days
Callaway: Stock & Custom & Personalized Orders 10-15 business days
Cleveland: Stock Items 5 business days | Custom Orders 5-6 weeks
Clicgear: 2-3 business days
Cobra: Stock Items 10-15 business days | Custom Orders 4-5 weeks
Eddie Bauer: 2-3 business days
Evnroll: Stock Items 3-5 business days | Custom Orders 10 business days
Footjoy: 2-3 business days
Maui Jim: 5-7 business days
Maxfli: Stock & Personalized 7-10 business days
Mizuno: Stock Items 5-7 business days | Custom Orders 6-7 weeks
Nike: 5-7 business days
Odyssey: 15-20 business days
Ogio: 10-15 business days
Ping: 2021 Putters 4 -5 weeks | G425 Metal Woods 4-6 weeks | G425 Irons 8-10 weeks | GLe2 6-8 weeks | I210 & G710 8-10 weeks | iBlade, Blueprint & Prodi G 6-8 weeks | Putters 3-5 weeks | G410 12 weeks | i500 & Glide 3.0 6-8 weeks
Pinnacle: Stock Items 2-3 business days | Personalized Orders 15-20 business days
Scotty Cameron: Stock Items 2-3 business days | Custom Orders 5-6 weeks
Skechers: 15 business days
Srixon: Stock Items 5 business days | Personalized Orders 3-6 weeks
Sun Mountain: 5 business days
Sundog: 5 business days
TaylorMade: Stock Items 5-7 business days | Custom Orders 20 business days | Personalized Orders 10 business days
Titleist: Stock Items 2-3 business days | Custom Orders 5-6 weeks | Personalized Orders 15-20 business days (note, many golf balls are backordered until June)
Wilson: Stock Items 10-12 business days | Custom Orders 15-20 business days
If you are unable to find the brand of your product above, please chat what with us by clicking the window on your bottom right - or shoot our team an email at firstname.lastname@example.org for a processing time estimate.
Team Canadian Pro Shop Online
WE DO CUSTOM LOGO GOLF BALLS!
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