Returns, Warranty & Price Match

RETURNS & EXCHANGES

If you have received a product that you are unhappy with, we are happy to take it back and issue an exchange or full refund! Here are a few important notes regarding our return policy.

  • We will accept returns and exchanges on products that are unused and are still in the original packaging
  • Customers can return or exchange their products within 60 days from purchase date
  • Refunds will be issued on receipt of returned product
  • Once a refund is issued, it my be 3-5 business days before you see the credit on your statement depending on the credit card company
  • To return a product simply contact orders@canadianproshoponline.com and include your order number in the subject line followed by "-R" for return or "-E" for exchange. 
  • Buyer pays return shipping fees
  • Custom orders are non-refundable. In the event of a defect our team will work with you to get a replacement. 
  • Demo/Trade In clubs are sold as-is and cannot be returned for a refund.  If you are unhappy with your demo or trade in purchase, we can accept a return for store credit. Please see product description for details on club conditions.

Holiday Return Policy (effective October 31, 2020):

  • We will accept returns on products that are unused and are still in the original packaging
  • Customers must initiate return process before January 15th, 2021. 
  • To return a product simply contact orders@canadianproshoponline.com
  • Refunds will be issued on receipt of returned product
  • Once a refund is issued, it my be 3-5 business days before you see the credit on your statement depending on the credit card company
  • Buyer pays return shipping fees
  • Custom orders are non-refundable. In the event of a defect our team will work with you to get a replacement. 
  • Demo/Trade In clubs are sold as-is and are final sale (no exchanges or refunds will be provided). Please see product description for details on club conditions.

PRICE MATCH GUARANTEE 

We will happily match a competitors advertised price on an identical item that we offer. Restrictions include but are not limited to:

  • Clearance or end of season sales
  • Competitor promo codes
  • Custom products
  • Demo or used products
  • Discontinued lines
  • Shipping rates are taken into consideration.
We cannot guarantee price matching on Special Events (Grand Openings, Black Friday, Boxing Day, etc.) but will do our best to offer comparable prices. 

    To begin the process, please email the link to the competitors product webpage along with the exact product specifications you are looking for.

    PRICE PROTECTION POLICY

    If an item you purchased is reduced in price on our website within 30 days of your order, we will happily refund the difference. Restrictions include but are not limited to: discontinued lines, demo clubs, limited time promotions (Black Friday, Boxing Day, etc.) and promo-codes. 

    WARRANTY

    Every product we sell has a manufacturer's warranty - which we are more than happy to honour.  If you have a product that is defective, simply contact us and we will provide excellent service to help take care of any of your warranty needs!

    Thank you

    Team Canadian Pro Shop Online

    WE DO CUSTOM LOGO GOLF BALLS!

    Find out more...

    WHY BUY OFF-THE-RACK?

    We can custom order any club to fit you! 

    HOSTING A TOURNAMENT?

    We've got fantastic options for your participants

    Check out our gift ideas

    CAN'T FIND WHAT YOU ARE LOOKING FOR?

    We can track it down for you!  Just send us a message and our team will track the item down!