About Us | Shipping & Delivery | Returns | Price Match | Warranty

Since 1975 we have been a leader in golf industry, providing Everything Golf to the golfers in Canada.  As our business grew, we entered the world of E-Commerce in 2012 and have continued to offer the best pricing and experience within a golfer's Pro Shop model.  We have also expanded beyond golf to some very unique gift options.

We hope you enjoy your shopping experience with us - thank you in advance! 

Our contact information:

Canadian Pro Shop Online

7800 Golf Club Way, Ashton, Ontario, Canada, K0A 1B0

(613) 253-3290 ext. 243 

orders@canadianproshoponline.com

Shipping and Delivery 

    We are dedicated to fast delivery and customer satisfaction.

    Canada is a big country, and we know that our customers want and expect fast and affordable delivery.  As such, we have rolled out our very popular flat rate shipping rate of just $8.99, to every province in the country, available on almost every product!  That's right, for just $8.99 we'll ship your hot new product to your home or business and most of our products ship within 3-5 business days! *some exceptions apply

    $8.99 Shipping Exclusions...

    There are a few odd products that are not included in our flat rate shipping - those products are usually very large or heavy - and so there is a bit of an upcharge to ship those to your door.  Examples are...

    • Heavy goods like golf carts
    • Sun Mountain products
    • Full package sets
    • select other products

    ... but that's it.  Everything else is just $8.99!

    Delivery Times...

      *While most orders ship in a few days, exceptions do occur such as exotic custom orders, or orders requiring proof approval - but we'll keep you posted!

      Many of our products ship factory-direct and delivery times can vary from a few days to a few weeks depending on inventory levels.  Shipping times vary by greatly by brand.

      Product availability is subject to change between the time that an online order is placed and the time of fulfillment. Customers will be contacted should there be any difficulty in completing their order. Funds are collected at checkout and will be refunded to your credit card in the event we cannot complete your order.

      Rush Orders...

      Faster shipping is available for SOME products. If you require an item by a certain date, please let us know so we can manage accordingly. This is by REQUEST ONLY and NOT available for all products. Extra fees may apply for rushed orders.

      Additional production times...

      Most custom products ship factory direct in standard 7 to 10 business days unless otherwise noted and depending on the vendor.  Examples of custom products include..

      • Custom logo golf balls
      • Custom golf clubs from our Free Custom Options Store
      • Personalized golf balls
      • Custom embroidered or decorated products
      We always try our best to ship every product in a timely manner!

        All of our pricing is in Canadian dollars!

        If you have any questions on our shipping policies, please chat what with us by clicking the window on your bottom right - or shoot our team an email at orders@canadianproshoponline.com

        INTERNATIONAL SHIPPING

        We do offer international shipping.  The international shipping price will populate at checkout with your address.  If you have questions, please email us.

         

        Returns

        If you have received a product that you are unhappy with, we are happy to take it back and issue a refund!*  Here are a few important notes regarding our return policy.

        • We will accept returns on products that are unused and are still in the original packaging.
        • Returns of stock option products (not custom) must be initiated within 60 days from purchase date.
        • Returns of custom golf clubs, clearance and demo products must be initiated within 30 days from purchase date and are subject to a 10% restocking fee.
        • Custom Logo products are Final Sale and are not eligble for returns. 
        • Refunds will be issued after receipt and inspection of returned product.
        • Once a refund is issued, it may be 3-5 business days before you see the credit on your statement depending on the credit card company.
        • To return a product simply contact orders@canadianproshoponline.com
        • Buyer pays return shipping fees

        Price Match Guarantee

        We will happily match a competitors advertised price on an identical item that we offer. Some Restrictions apply:

        • Clearance or end of season sales
        • Competitor Promo codes
        • Custom products
        • Demo or used products
        • Shipping rates are taken into consideration. 

        To begin the process, please email the link to the competitors product webpage along with the exact product specifications you are looking for.

        For more information - please email us

          Warranty

          Every product we sell has a manufacturer's warranty - which we are more than happy to honour.  If you have a product that is defective, simply contact us and we will provide excellent service to help take care of any of your warranty needs!

           

          Thank you!

          Team Canadian Pro Shop Online

           

          WE DO CUSTOM LOGO GOLF BALLS!

          Find out more...

          WHY BUY OFF-THE-RACK?

          We can custom order any club to fit you! 

          HOSTING A TOURNAMENT?

          We've got fantastic options for your participants

          Check out our gift ideas

          CAN'T FIND WHAT YOU ARE LOOKING FOR?

          We can track it down for you!  Just send us a message and our team will track the item down!